Returns & Refunds Policy
We want you to be completely satisfied with your purchase. Learn about our easy return process.
Customer Satisfaction Guarantee
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return your order within 14 days of delivery for a full refund or exchange.
Our return process is simple and hassle-free. We believe in providing excellent customer service and ensuring that every customer is happy with their purchase.
14 Days
Return window from delivery date
Full Refund
100% money back guarantee
Easy Process
Simple return procedure
Return Conditions
What We Accept
- Books in original condition
- Undamaged packaging
- All original accessories included
- Within 14 days of delivery
What We Don't Accept
- Damaged or marked books
- Missing original packaging
- Personalized or custom items
- After 14 days from delivery
How to Return
Contact Us
Email or call us to initiate your return
Get Label
We'll provide a return shipping label
Ship Back
Package and ship your return
Get Refund
Receive your refund within 5-7 days
Refund Information
What You'll Get Back
- Full purchase price
- Original shipping costs (if applicable)
- Return shipping costs covered by us
Refund Timeline
Exchanges
Want to Exchange Instead?
If you'd prefer to exchange your item for a different book, we're happy to help! Exchanges follow the same process as returns.
Need Help with Returns?
Our customer service team is here to help you with any questions about returns or exchanges.
returns@encreatlas.ma
Phone
+212 5 22 34 56 78
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
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